OPERATION DEPARTMENT – JOB DESCRIPTIONS

1. HR Supervisor

Team: Operation
Level: Team Leader (5+ years)
Type: Full-time
Reporting to: Operation Manager (OM)
Type: Onsite

Job Objective:
Build and maintain a comprehensive HR system that ensures compliance with labor laws, promotes operational efficiency, and supports team performance across the organization.

Key Responsibilities:

1. Recruitment & Onboarding
   • Develop and execute recruitment plans based on the Headcount Plan.
   • Write job descriptions, post openings, shortlist candidates, and conduct first-round interviews.
   • Prepare onboarding checklists and coordinate induction training for new hires.
2. Compensation & Benefits, Insurance, and Tax
   • Administer payroll accurately and timely, ensuring full compliance with tax and labor laws.
   • Manage Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) registrations, adjustments, and reports.
   • Oversee Personal Income Tax (PIT) declarations and settlements.
3. Labor Relations & Compliance
   • Develop and enforce company policies, labor regulations, and internal codes of conduct.
   • Serve as the first point of contact for employee relations, complaints, and disciplinary cases.
   • Advise management on updates related to labor laws, insurance, and tax compliance.
4. HR System & Policy Development
   • Build and maintain a consistent job description framework across departments.
   • Design and improve HR policies, workflows, and compliance documentation.
   • Generate regular HR reports and ensure data accuracy.
5. General HR Management
   • Support and supervise HR team members in day-to-day tasks.
   • Organize employee engagement programs and internal HR projects.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Law, or related fields.
• Minimum 5 years of HR experience, including at least 2 years in a supervisory role.
• Strong knowledge of C&B, labor law, insurance, and PIT compliance.
• Experience managing full HR operations (50–200 employees).
• Excellent communication, problem-solving, and leadership skills.
• Experience in agency or fast-growth environments is a plus.

2. HR-Admin Executive

Team: Operation
Level: Senior (3+ years)
Type: Full-time
Reporting to: HR Supervisor
Type: Onsite

Job Objective:
Ensure smooth, efficient, and cost-effective HR and administrative operations, supporting a professional and cohesive working environment across departments.

Key Responsibilities:

1. Office Administration
   • Manage office expenses (utilities, internet, supplies, etc.).
   • Work with vendors for cleaning, maintenance, printing, and delivery services.
   • Manage office assets, equipment, key cards, and storage.
2. HR Support
   • Maintain attendance, leave tracking, and staff scheduling.
   • Prepare employee contracts, decisions, and HR documents.
   • Manage HR records both physically and digitally.
3. Internal Communication & Welfare
   • Distribute company announcements and HR communications.
   • Support internal events, team-building activities, and celebrations.
   • Collect employee feedback for HR Supervisor review.
4. Recruitment Assistance
   • Post job ads, screen resumes, schedule interviews, and coordinate candidate communication.
   • Support onboarding (workspace setup, key cards, email access, etc.).
5. Administrative Reporting
   • Manage small office payments, petty cash, and admin expense reports.
   • Maintain purchasing and administrative documentation.

Qualifications:

• Bachelor’s degree in HR, Business Administration, or related fields.
• At least 3 years of HR or office administration experience.
• Familiar with Google Workspace and Microsoft Office.
• Detail-oriented, proactive, and service-minded.
• Strong interpersonal and time management skills.
• Good communication in English is preferred.

3. Accountant

Team: Operation
Level: Senior (3+ years)
Type: Full-time Onsite

Job Objective:
Ensure financial, accounting, and tax operations are accurate, transparent, and timely. Monitor project costs, control marketing and event budgets, and support management with financial insights.

Key Responsibilities:

1. General Accounting
   • Record daily transactions (revenue, expenses, purchases, internal payments).
   • Verify invoices, contracts, and payment documents.
   • Reconcile accounts payable and receivable.
2. Tax & Reporting
   • Prepare or support VAT, PIT, CIT, and insurance declarations.
   • Liaise with tax authorities, auditors, and banks.
   • Prepare monthly, quarterly, and annual financial reports.
3. Budget & Cost Control
   • Track campaign/project budgets and compare actual vs. forecasted costs.
   • Coordinate with Account and Project teams to manage cost efficiency.
4. Payroll & Benefits (with HR)
   • Process payroll, benefits, and statutory payments accurately.
   • Ensure compliance with PIT and insurance contributions.
5. Cash Flow & Payment Management
   • Manage supplier and vendor payments, monitor receivables/payables.
   • Maintain cash book and monthly bank reconciliations.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or Economics.
• At least 3 years of experience as General Accountant or Internal Accountant.
• Proficient in MISA, FAST, or similar accounting software.
• Strong knowledge of Vietnamese accounting standards and tax laws.
• Detail-oriented, honest, and highly responsible.
• Prior experience in agency or media companies is a strong plus.

4. Marketing Data Analyst

Team: Operation
Level: Senior (3+ years)
Type: Full-time

Job Objective:
Collect, analyze, and interpret multi-channel marketing data to measure performance, uncover insights, and optimize campaign efficiency and brand strategy.

Key Responsibilities:

1. Data Tracking & Setup
   • Implement and validate tracking systems (Pixel, GA4, UTM, Tag Manager, Conversion API).
   • Ensure accuracy of data from Meta, Google, TikTok Ads, CRM, and website sources.
2. Data Integration & Visualization
   • Consolidate data from multiple platforms and visualize KPIs via Looker Studio / Power BI.
   • Create automated dashboards for internal and client reports.
3. Campaign Performance Analysis
   • Evaluate results by channel, audience, and creative content.
   • Identify key insights for optimization (CTR, CVR, ROI, ROAS).
4. Forecast & Budget Optimization
   • Predict campaign performance using historical data.
   • Provide data-driven recommendations for budget reallocation.
   • Build “what-if” models for performance forecasting.
5. Internal Reporting & Knowledge Sharing
   • Standardize reporting templates for weekly/monthly tracking.
   • Train Account/Planner teams on how to interpret data correctly.

Qualifications:

• Bachelor’s degree in Marketing, Data Science, Statistics, or related fields.
• 1–3 years of experience in digital marketing analytics.
• Skilled in GA4, Tag Manager, Looker Studio, Power BI, and Excel/Google Sheets (advanced).
• Ability to turn data into actionable insights and clear visual reports.
• Familiarity with SQL or marketing attribution models is a plus.
• English proficiency in reading and data interpretation.

📍 Work Location:
968 Đường 3/2, Quận 11, Hồ Chí Minh City

📩 To Apply:
Please send your updated CV directly to [email protected]
with the subject line: [Position – Your Full Name]